MSP Getting Started
This guide walks you through setting up your MSP portal, from initial registration to onboarding your first customer. Most partners complete setup in under an hour.
Before You Begin
Make sure you have the following ready before starting the setup process:
- Active MSP partner agreement with DDMARC
- Admin access to your organization's DNS
- List of customer domains you want to onboard
- Your brand assets (logo, colors) for white-labeling
Setup Process
Complete Partner Registration
Sign up for an MSP account and complete the partner agreement.
- Visit the partner portal and select your plan tier
- Complete the MSP partner agreement
- Provide your company details and billing information
- Receive your MSP admin credentials via email
Configure Your Custom Domain
Set up your white-labeled portal URL (e.g., dmarc.yourcompany.com).
- Choose your subdomain (e.g., dmarc, email-security, reports)
- Add CNAME record pointing to msp.ddmarc.com
- Wait for DNS propagation (usually 15-30 minutes)
- SSL certificate is automatically provisioned
Customize Your Branding
Upload your logo and configure your brand colors.
- Upload your logo (PNG or SVG, recommended 200x50px)
- Set primary and secondary brand colors
- Upload favicon for browser tabs
- Preview your branded portal
Add Your First Customer
Create a customer account and add their domains.
- Navigate to Customers → Add Customer
- Enter customer name and contact email
- Add the customer's domain(s)
- Send domain verification instructions to customer
Verify Customer Domains
Guide customers through DNS verification for their domains.
- Customer adds TXT record to prove domain ownership
- Verification happens automatically within 24 hours
- Once verified, DMARC reports start flowing
- Customer can access their dashboard via domain-based login
DNS Configuration Example
To set up your custom domain, add the following DNS record:
| Type | Name | Value | TTL |
|---|---|---|---|
| CNAME | dmarc | msp.ddmarc.com | 3600 |
Replace "dmarc" with your preferred subdomain. The SSL certificate will be automatically issued once DNS propagates.
Quick Wins
Tips from successful MSP partners to get the most out of your portal:
Start with your own domain
Add your company's domain first to familiarize yourself with the setup process before onboarding customers.
Use bulk import
If you have many customers, use the CSV bulk import feature to add multiple domains at once.
Set up email templates
Customize the email templates that customers receive so they match your brand voice.
Configure default alerts
Set up default alert rules that will apply to all new customers you add.
What to Expect
Portal Setup Complete
Custom domain live, branding configured
First Customers Added
Domains added and verification initiated
Reports Start Arriving
DMARC aggregate reports begin flowing in
Full Visibility
Complete picture of email authentication status
Next Steps
Need Help with Setup?
MSP partners get priority support. Contact your dedicated account manager or reach out to our partner support team.
Contact Partner Support